Shipping & Delivery Policy

We aim to dispatch all in-stock items as quickly as possible to ensure prompt delivery across New Zealand.

Processing Time
Orders are typically processed within 1–2 working days after payment has been
received and confirmed.

Delivery Timeframes
Estimated delivery timeframes are as follows:

• North Island: 1–3 working days
• South Island: 2–5 working days
• Rural deliveries: may require an additional 1–2 working days

Please note that these timeframes are indicative only and may vary depending on carrier conditions and delivery location.

Shipping Costs
Shipping costs are calculated at checkout or quoted separately for oversized, bulky, or palletised items.

Freight Carriers
We use trusted freight partners including Post Haste, NZ Post, NZ Couriers, StraitNZ, and Mainfreight. A tracking number will be provided once your order has been dispatched.

Depot & Residential Delivery
Depending on the size, weight, and nature of the item, delivery may be either residential delivery or depot-to-depot collection. Additional charges may apply for residential delivery of bulky or palletised items.

Damaged or Missing Items
Please inspect your order upon delivery. If any items are damaged or missing, you must notify us within 48 hours of receipt and provide photos where possible so we can assess and resolve the issue promptly.

Delivery Delays
While we aim to meet all estimated timeframes, delays may occur due to circumstances outside our control, including weather events, courier delays, or peak freight periods.

If you have any questions regarding shipping or delivery, please contact our team.